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When I Used to Be a Guy
As a leadership coach, the conversations I have with professionals aren’t often strictly work related, because the lines between our personal and professional lives aren’t always as bold as we might...
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Accountability Partnering 101: Support for Achieving Your Own Goals
When you tell your boss your job goals, she’s going to check back and see how you’re doing. If you commit to an exercise plan with your personal trainer, he’ll ask how you did last week. We even let...
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Nelson Mandela, Servant Leader
Nelson Mandela’s name is filling the world’s airways this week—in eulogy, analysis, discussion, and praise. His positive contribution seems to inspire universal agreement. And this unanimity is quite...
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Notes from a Skeptic Turned Believer
By Jesica Bailey Director of Marketing & National Accounts, Checkers Industrial Safety Products Client of Bill Munn Management Coaching Let’s say your boss makes an announcement: He’s bringing...
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College Schmollege: Changing Attitudes on University Degrees
Thomas Edison, Richard Branson, Jane Austen, Ansel Adams, Jack Dorsey, Woody Allen, Rachael Ray, Winston Churchill, Leonardo Del Vecchio, Bob Dylan, Florence Nightingale, Michael Dell, Walt Disney. I...
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What E.T. & Lou Gerstner Teach Us About Excellent Customer Service
We all remember that iconic little alien E.T., who so wanted to get in touch with his home ship that he repeated his “E.T. phone home” mantra right into the #15 slot of American cinema’s top 100...
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See Yourself as Others See You
One of my clients recently shared this brief video when responding to a blog post, and I loved it! In this interview for Fortune magazine’s “The best advice I ever got” series, Eric Schmidt – Google...
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Leadership Lessons from George & Abe
Before this month passes us by, I’d like to take a closer look at the 2 great American leaders we honor every February. Although some view Presidents’ Day as a way to recognize all American presidents,...
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Always There When You Need Him
By Steve Lutes VP Global Technical Services at Beam Global Spirits & Wine Client of Bill Munn Management Coaching When Bill asked if I would do him the honor of writing a guest blog for his...
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Overcompensate Your People
I’m often asked for advice on what to offer new candidates, or on what size performance increase might be appropriate for an existing team member. I tend to respond quickly: “Take what feels right and...
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Making Bad Grades: An Unorthodox Tip for the New School Year
Let’s go back in time: You’re 12 years old, walking home from school, sweating over the report card in your backpack. Your parents ask for it the minute you walk through the door. On it, they see 2 As,...
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Tragedy, Solidarity, & Leadership
Like most of us, I don’t have words to describe my response to the horrendous attacks in Paris last week. Sadness, disgust, horror…so many thoughts come to mind. But wherever I turn, I see people...
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Deck the Halls with Servant Leaders
Whatever your reasons for celebrating this time of year, it’s safe to say that the vast majority of us recognize this as a season of giving. Giving presents, our time, possibly some hugs, often good...
View Article1 New President = 3 Lessons for All Leaders
The United States presidency has been in the news now for what, 2 years? After the election, and before that the primary, and now we've finished the inauguration...I thought it would be interesting to...
View ArticleQuick Thought: Be Inspired by Excellence
Yesterday, my small-town hardware store offered to get on Amazon and order something for me that they don’t stock. No added fee, no markup. “Just reimburse us for the product cost. We offer to do this...
View ArticlePodcast: Starting with Service at Replacements Limited
Since many of you have been suggesting audio versions of my blog posts and books, I thought I’d give the format a try from on the road. In this quick podcast, I’ll share some thoughts and lessons from...
View ArticleQuick Thought: Labor Shortage + Leadership
For almost 30 years, I’ve been talking to clients about the coming labor shortage. Time and again, I’ve worked to encourage and motivate leaders with the truth that how we manage and engage people is...
View ArticleNelson Mandela, Servant Leader
Nelson Mandela’s name was filling the world’s airways 6 years ago this week—in eulogy, analysis, and praise. The anniversary of his passing leaves me marveling at how powerful his example was. Through...
View ArticleHow One Company Messed Up Beautifully
Have we forgotten how to apologize? Worse, have we lost track of the incredible power of apology? Not just how to do it well, but why to do it at all? “It was my mistake. I’m sorry. Please forgive me.”...
View ArticleShould I Retire or Not? 3 Questions to Ask During the Next Retirement Ad
Should I retire or not? This is an increasingly common and important question—one that challenges a broken paradigm and points to some intrinsic truths about your career goals and personal life vision....
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